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As a business Piggly Wiggly is now a shadow of its former self: it has only about 600 stores in 17 American states. But in pioneering self service, as an idea, it has conquered the world. Cashiers are becoming self-service pay-points; banks are making it ever easier to do transactions online; some airlines now expect you to weigh and tag your own luggage, and haul it on to the conveyor. This is all wonderful for businesses. But what about their customers?http://econ.st/1FaRbsP
IN 1916 Clarence Saunders changed the face of retailing when he opened his first Piggly Wiggly supermarket in Memphis, Tennessee. Hitherto, shops had kept all their...
ECON.ST
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