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2007年10月4日 星期四

New York Subway Clerks Get Friendly

When New York subway tokens were brass, the clerks who sold them were faceless mumblers behind bulletproof glass. Then out went the tokens and in came self-service kiosks. Now 600 unseated clerks have become "roving station agents," a less-than-voluntary corps of subterranean official greeters.

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