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2013年8月27日 星期二

How Surveillance Changes Behavior: A Restaurant Workers Case Study

Employee theft and fraud are huge problems in the restaurant industry, which has low wages and high worker turnover.

Bits Blog

How Surveillance Changes Behavior: A Restaurant Workers Case Study

By STEVE LOHR

A new study of employee monitoring software in restaurants suggests that when employees know they're being watched, it can significantly alter behavior - and increase sales.

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